CORNERSTONE MORTGAGE COMPANY LOAN SERVICING DEPARTMENT

IMPORTANT CONTACT INFORMATION FOR SERVICING:

TRANSFER OF SERVICING

Payment Mailing Address
• All loans purchased by CHL within 90 days, please contact our Houston office at: 877-461-1819 or email: customerservice@loanadministration.com
• All loans purchased by CHL after 90 days, please contact our New Jersey office at: 866-861-2639 or email: customerservice@loanadministration.com

Cornerstone Home Lending, Inc.
Attn: Loan Servicing
1177 West Loop South, Suite 200
Houston, TX 77027
877-461-1819

Hazard and Flood Mortgagee Clause

Cornerstone Home Lending, Inc.
C/O Central Loan Administration & Reporting
P O Box 202028
Florence, SC 29502-2028

PMI Insurance Mortgagee Clause

Cornerstone Home Lending Inc.
C/O Central Loan Administration & Reporting
P O Box 77412
Ewing, NJ 08628

PMI Insurance Mortgagee Clause

Cornerstone Home Lending Inc.
C/O Central Loan Administration & Reporting
P O Box 77412
Ewing, NJ 08628

Monthly Billing Statements are generated upon application of payments.

PAYMENT OPTIONS

E-Pay (Online payment)

www.houseloan.loanadministration.com

OVERNIGHT:

425 Phillips Blvd
Ewing, NJ  08618

Phone payment
866-861-2639

*When assisted by a Customer
Service Representative

Monday - Friday, 7:30 am - 5:00 pm CST
$5.00 FEE

ACH (Automatic Draft)

Sign up required

Budget Drafting
Form attached (Similar to Bi-Weekly)
Sign up required / One time sign up fee $5.00
  • CORNERSTONE MERS ID:  1001770

FAX NUMBER FOR VOMS 1-609-718-4889  (Please include a borrower’s authorization for 24 hr turn time)
FAX NUMBER FOR PAYOFF REQUESTS:  1-877-772-9633
FAX NUMBER FOR TAX BILLS:  1-801-284-4680
FAX NUMBER FOR INSURANCE BILLS:  1-843-413-7133

  • Loss Draft Procedures (Hazard Insurance Claims for Loss) - Current threshold for the immediate release of funds with the receipt of a Mortgagor’s Affidavit, copy of the Insurance Loss Claim Adjustment and a good payment record (2 or less late payments over 12 month period) is $10,000.00.  Over $10,000.00 claim funds are placed in a Restricted Escrow account and funds disbursed on a percentage of work in place verification process. Please forward all information and/or checks received via overnight mail to Loan Servicing.

Claims via Overnight Mail:
1323 Celebration Blvd.
Florence, SC  29501
Attn: Loss Draft Claims

ESCALATION CONTACT INFORMATION FOR CORRESPONDENTS ONLY:

GENERAL RECAST PROCEDURES (Contact Servicing for most current policy and agency
designation – FHLMC, FNMA)

FHLMC (Freddie Mac)

  • Principal Curtailment must be posted on or before the 10th of the month
  • Minimum amount $10,000 (contact Servicing for possible exceptions)

FNMA (Fannie Mae)

  • Waiting period of two calendar months, after principal curtailment is posted, before payment can be re-cast
  • Minimum amount $10,000 (no exceptions)

Government Loans

  • Not allowed

LOSS DRAFT PROCEDURE